Oh Pancho — Shipping Policy

Last updated: 08/26

We know you didn't order a t-shirt to babysit a tracking page for two weeks. Here's exactly how shipping works, no fine-print gymnastics.

Processing time

Every order is printed and dispatched within 2–3 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. You'll get a confirmation email/SMS with your tracking link the moment your order ships.

Delivery time

Once dispatched, most orders arrive within 2–5 business days, depending on your location and the courier serving your pincode. A small number of remote pincodes served by India Post can take longer — up to 10–15 business days in rare cases.

Total time from order to doorstep is typically 4–8 business days for most Indian cities.

Shipping cost

• Prepaid orders: free shipping across India.
• Cash on Delivery (COD): available across eligible pincodes, with a ₹50 COD handling fee added at checkout.

Where we ship

We currently ship within India only, covering 29,000+ pincodes across metros, Tier 2 and Tier 3 cities. International shipping isn't available yet — join our newsletter and we'll let you know the moment that changes.

Tracking your order

Once your order ships, you'll receive a tracking link by email/SMS/WhatsApp. You can also check your order status anytime by the link that we send to you or by logging into your account.

Delays

We hand off every order to our courier partners within 2–3 business days, but delivery timelines are estimates, not guarantees. Weather, courier network disruptions, festive-season volume, and address-verification holds can occasionally push delivery past the estimated window. If we know about a delay affecting your order, we'll try to flag it before you have to ask.

Incorrect or incomplete address

Please double-check your shipping address, pincode and phone number at checkout — once a package has shipped, we're not able to redirect it. If an order is returned to us due to an incorrect address, an incomplete address, or a failed delivery attempt, we'll reach out to arrange reshipment; additional shipping charges may apply for the second attempt.

Multiple items in one order

If your order includes more than one design, items may ship separately depending on stock and printing schedules. You won't be charged extra for split shipments.

Lost or damaged in transit

If your order arrives damaged, or doesn't arrive within the expected delivery window, email us at info@terrybare.com within 48 hours of the expected delivery date with your order number (and photos, if the item arrived damaged). We'll sort out a replacement or refund from there.

Questions

Reach us at info@terrybare.com or WhatsApp [+91 9310568508] — real humans, no bots, usually same-day replies.

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This policy should be read alongside our [Returns & Exchange Policy] and [Terms of Service].